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AutomationProcess

It’s always “just five minutes.”

Move requests, approvals and updates between the tools you use, without someone having to carry every step.

Workflows, integrations and operational systems.

Start an automation project

Received

REQ-014

Website access request

Recorded

REQ-014

Access request

Status
Approved
Recorded
12/03

Recorded

02 / The problem

“I thought someone else was doing it.”

The request is in an inbox. The approval is in a message. The spreadsheet hasn’t been updated.

Everyone has part of the picture. Someone still has to put it together.

Before

  1. A request arrives by email.
  2. Someone copies it into a spreadsheet.
  3. Someone chases an approval.
  4. Someone sends another update.

After

  1. A form captures the required information.
  2. A record is created automatically.
  3. The request goes to the right approver.
  4. The outcome triggers the next step and notification.
The right setup depends on your tools, rules and people.

03 / What changes

  1. 01

    Less copying. Less chasing.

    Capture information once and pass it where it needs to go. Reduce repeated entry, reminders and routine updates.

  2. 02

    Know who’s up next.

    Give requests clear owners, approval steps and statuses so the next action doesn’t depend on someone remembering.

  3. 03

    Plan for the exceptions.

    Rejections, missing information and failed connections need a route too. Build those decisions into the process.

04 / Starting points

What keeps coming back to your desk?

Start with one repetitive task or connect a process across several teams and tools.

  • Automation Quick Win

    One less thing to do by hand. One simple automation connecting known inputs and the services you already use, tested and handed over.

    Could include

    • One simple automation
    • Your existing tools connected
    • Checks on the inputs
    • Error notifications
    • Tested and handed over
    • And more…

    R4,000Fixed fee

    Enquire

Extras and work priced per hour

  • Multi-stage Operational Process

    Integrated workflows with shared state, several business decisions and exception scenarios.

    R750 / hourBilled hourly · quoted on the estimated hours for your scope

    Enquire

  • AI-assisted Automation

    Scoped classification, extraction or assistance using an agreed AI provider and validation approach.

    R750 / hourBilled hourly · quoted on the estimated hours for your scope

    Enquire

05 / Before we automate

A confusing process won’t improve just because it runs faster.

First, map what happens today. Remove unnecessary steps, clarify the decisions and establish who owns what. Then automate the parts that shouldn’t need constant attention.

06 / Connecting the services

Give the process a front door. And a clear view of what happened.

A website or portal can capture the request. Reporting can show progress, delays and outcomes. Where useful, those pieces can be scoped together.

Explore Web DevelopmentExplore Data Analytics

07 / After launch

Monthly Care and Support

Care covers defined maintenance, scheduled checks and monitoring. It is not reserved development time.

Support provides reserved working capacity under the applicable agreement. It is distinct from Care.

Larger or specialised work is priced at R750 per hour and quoted on the hours estimated for your scope.

Monthly Care

  • Automation Care

    One standard live workflow: connection and failure checks, a monthly test and up to 30 minutes of minor maintenance.

    R700 / monthBilled monthly

    Enquire

  • Managed Automation

    Up to two existing standard workflows monitored: failure reporting, monthly checks and up to 45 minutes of adjustments.

    R2,000 / monthBilled monthly

    Enquire

  • Digital Operations Partner

    One site, up to two workflows and one dashboard: oversight, up to two hours of approved improvements and a 30-minute monthly review.

    R6,000 / monthBilled monthly

    Enquire

Monthly Support

  • Development Support 5

    Five reserved hours of approved fixes, changes and consultations across supported solutions, with time tracking.

    Reserved
    5 hours / month

    R3,500 / monthBilled monthly

    Enquire

  • Development Support 10

    Ten reserved hours of eligible approved improvements and bug fixes, with an hours report.

    Reserved
    10 hours / month

    R7,000 / monthBilled monthly

    Enquire
  • Package prices cover the standard scope described. If your project needs more, you’ll receive a written quote against an agreed scope before work begins.
  • Care and Support are optional. A project doesn’t need a monthly retainer.
  • Third-party costs — such as domains, hosting, software subscriptions, licences, payment fees and usage charges — are not included unless your quote says so.
  • Abyssal is not VAT-registered, so no VAT is added to these prices.

08 / Start a project

Still forwarding emails to keep things moving?

Show us the process. Let’s find out which steps you can stop doing by hand.

Your briefBlank

Start with what you need:

Start an automation project

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